Our refund policy

1. What do I do if my bag is faulty?

• Contact us at info@z-stylez.au for after-sales support. If we are unable to rectify your issue with support over the phone, we will provide you with a shipping address to return your bag to our team who will assess the issue promptly.

1. I need to return an item; how do I send it back?

Just pack the items that you would like to return securely and place them in a post bag. 

If you don’t still have the original box then package it safely and send it to us via registered post. Please ensure you use registered post to enable tracking as we are not liable for any items lost in transit. In the package, please include the following:

• Include a copy of your email correspondence with us or a detailed note as to the reasons for the return
• All or if any accessories that were included with the item
• Receipt of purchase.

1. How long will it take before I receive a response about my Warranty?

You will be contacted with a resolution within 48 hours of your item being received back in the store.

1. Will I get a new one or will it be repaired?

If an item is deemed to be faulty or flawed by a Loy Bags Technician and cannot be repaired within a reasonable time frame, the customer may exchange the item for either another item or in-store credit of the same value as the original purchase. 

1. How long will it take for a Warranty item to be repaired/ replaced and returned to me?

Once received allow up to 7 business days for your replacement to arrive. The replacement may be sooner but allow 7 business days to avoid disappointment.

1. I have a faulty screen is it covered under warranty?

It definitely is covered, unless it is from mishandling.

If your bag is damaged in some sort of accident, we have replacement screens and can swap one over for you within 24 hours of your bag being received. 

1. Can I exchange my item as I have changed my mind?

 No, please choose carefully as we do not refund for change of mind.