Z-Stylez

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Terms and Conditions

Order Placement: All orders must be placed through the Website’s online checkout process. We do not accept orders via email, phone, or other methods unless expressly agreed in writing.
Order Acceptance: An order is not binding until we confirm acceptance via email. We reserve the right to refuse or cancel any order at our discretion, including if payment fails, stock is unavailable, or we suspect fraudulent activity.
Prices: All prices are in Australian Dollars (AUD) and exclude Goods and Services Tax (GST) unless stated otherwise. GST will be added at checkout where applicable.
Payment Methods: We do not accept cheques, money orders, wire transfers, or cryptocurrency to minimize scam risks.
Payment Security: Payments are processed through a secure third-party provider. We do not store your full payment details. You must initiate payment yourself—do not click payment links sent by anyone claiming to represent us.
Overpayment Policy: We will not process orders where an overpayment is made. If you overpay, we will refund the excess to the original payment method within 5 business days, and you must not request refunds via alternative methods (e.g., bank transfer) to prevent scams.
Shipping: We ship to addresses within Australia only. Shipping costs are calculated at checkout and displayed before payment.
Delivery: Products are dispatched within 1 business days of order confirmation. Delivery times vary by location and courier (e.g., Australia Post). We are not liable for delays caused by couriers.
No Third-Party Pickup: Products will only be delivered to the shipping address provided at checkout. We do not allow couriers or third parties to collect on behalf of buyers to reduce scam risks.
Tracking: A tracking number will be provided upon dispatch. You are responsible for monitoring delivery.
Scam Prevention: Refund requests must come from the original buyer’s email and payment method. We will not process refunds to alternative accounts or methods to avoid fraudulent claims.
Privacy: We collect personal information (e.g., name, address, payment details) to process orders. We will not share your data except as required by law or for shipping purposes.

Return and Refund Policy

What do I do if my bag is faulty?

I need to return an item; how do I send it back?

Please ensure you use registered post to enable tracking as we are not liable for any items lost in transit. In the package, please include the following:

Include a copy of your email correspondence with us or a detailed note as to the reasons for the return
All or if any accessories that were included with the item
Receipt of purchase.

How long will it take before I receive a response about my Warranty?

You will be contacted with a resolution within 48 hours of your item being received back in the store.

Will I get a new one or will it be repaired?

If an item is deemed to be faulty or flawed then the customer may exchange the item for either another item, or in-store credit of the same value as the original purchase.

How long will it take for a Warranty item to be repaired/ replaced and returned to me?

Once received allow up to 7 business days for your replacement to arrive. The replacement may be sooner but allow 7 business days to avoid disappointment.

I have a faulty screen is it covered under warranty?

Screen faults are covered under warranty, unless it is from mishandling.

If your bag is damaged in some sort of accident, we have replacement screens and can swap one over for you within 1 business day.

Can I exchange my item as I have changed my mind?

No, please choose carefully as we do not refund for change of mind.

Terms and Conditions

Return and Refund Policy

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